Why Great Glaziers Are Hard To Find (And What Shops Get Wrong) | Ty Clem | Cutting Edge Install Ep32
Watch the Episode:
Welcome back to the Cutting Edge Install Podcast, brought to you by Omni Cubed — where innovation meets installation and everything in between.
In this episode, host Merv Campbell sits down with Ty Clem of Window Outfitters to discuss the realities of commercial glazing, the challenges facing the skilled trades, and what it takes to manage successful glass installation projects.
A third-generation glazier, Ty worked his way from the field into managing large crews across multiple states. He shares how his experience has shaped his approach to leadership, training installers, solving jobsite problems, and building teams that get the job done right.
Merv and Ty also tackle some of the industry's biggest challenges, including the shortage of skilled workers, the importance of competitive wages, and the growing disconnect between general contractors, manufacturers, and installation crews.
In this episode, you'll hear them discuss:
- What it takes to manage commercial glazing projects across multiple states
- Why the glazing industry struggles to attract younger workers
- The importance of competitive wages and clear career opportunities
- How mentorship and work ethic shape successful installers
- Common jobsite problems involving waterproofing, measurements, and scheduling
- Why communication between contractors and installers matters
- How better fabrication and labeling can improve installation efficiency
- The importance of quality workmanship over the lowest bid
- Why customer service and accountability build lasting relationships
- What needs to change to strengthen the future of the glazing industry
From managing large crews to navigating difficult contractors and preparing the next generation of glaziers, this episode offers a practical look at the challenges and opportunities facing commercial glass installation.
Learn more about Omni Cubed: https://omnicubed.com/
Chapters
- (00:00:03) - Welcome and Host Introduction
- (00:01:05) - Meet Ty Klim: Third-Generation Glazer
- (00:02:02) - Managing Crews Across Multiple States
- (00:03:35) - Life on the Road: Flights and Job Sites
- (00:04:43) - Appreciating the Glazing Craft
- (00:07:09) - Old School vs New Generation Workers
- (00:08:58) - What Makes a Great Installer
- (00:10:38) - Paying Livable Wages to Retain Talent
- (00:13:14) - Financial Stress and Industry Shortage
- (00:14:43) - Going Above and Beyond: The Gold Nugget Employee
- (00:17:04) - The Importance of Asking Why
- (00:19:28) - Red Flags on the Job Site
- (00:21:02) - Waterproofing Disasters and Difficult Jobs
- (00:22:32) - Decline of Strong General Contractors
- (00:23:58) - Finding Leaders and Doing Your Homework
- (00:25:24) - Quality vs Cheap: Bidding and Tools
- (00:27:51) - Customer Service and Standing Behind Your Work
- (00:29:42) - Catching Problems Before Fabrication
- (00:31:27) - The Painted Tilt Wall Nightmare
- (00:33:02) - Fabrication Tips: Open Back Head and Sill
- (00:34:11) - Shop Prep vs Field Work Efficiency
- (00:35:52) - Manufacturer Labeling for Easier Installs
- (00:37:58) - Architect and Engineer Disconnects
- (00:39:32) - Job Site Readiness and Muddy Walkways
- (00:43:45) - Looking Ahead: Industry Changes for 2026
- (00:45:23) - Closing Remarks and Sign Off
